Carter's Reviews

Carter's has an overall rating of 4.5 based on 34 reviews. Customer feedback on Carter's is mixed: Carter's reviewers highlight positive aspects like affordable prices, wide selection of baby clothes, frequent sales and promotions, which strongly appeal to parents and caregivers of infants and toddlers. However, Carter's is often criticized for its limited sizing options, occasional quality issues, slow shipping times.

4.5/5.0

34 reviews

5 Stars

14

4 Stars

6

3 Stars

1

2 Stars

1

1 Star

0

All Carter's Reviews (34)
thomas_Mchendry91
May 27, 2026
"Really easy to find what I needed"
I was able to find baby clothes quickly without any hassle. The site was simple to navigate, and everything felt straightforward and reliable, which made the whole shopping experience easy
ira-Rodriguez
May 20, 2026
"Got a Quick Reply When I Needed Help"
I reached out to customer service about an issue I was having, and I was surprised by how quickly they got back to me. They understood what was going on right away and helped get everything fixed without any hassle. It was a smooth experience overall.
ThomasKrenz_41
May 16, 2026
"Got what I ordered, thankfully"
Everything in my order showed up exactly as expected, so no complaints there. i was relieved because I never really trust customer service to be much help if something goes wrong, but luckily I didn’t have to deal with them at all.
Stanton.alexander
May 14, 2026
"Sweet memories in sturdy little clothes"
I’ve ordered from Carter’s a few times now, and I keep coming back because the clothes really do hold up. I still remember pulling those little pajamas out of the dryer the first time and thinking how soft they felt, even after a wash. My kid is constantly crawling, climbing, and somehow finding every possible way to be rough on clothes, but these have lasted so well. The snaps feel sturdy too, not flimsy or cheap. Sizing has been true to what we expected, so that’s been one less thing to worry about.
elsiemcdill7318
May 13, 2026
"Delivery’s been dependable"
I’ve ordered from Carter’s a few times now, and honestly... the delivery has been really dependable each time. The tracking is easy to keep up with, and my packages usually arrive right around when they’re supposed to.

My last order even showed up a day early, which was a nice surprise. Everything was packed well, nothing was missing... so yeah, I’d order again without stressing about the shipping...
Dana_wheeler88
May 02, 2026
"So many cute options, seriously so many"
I always end up finding cute outfits here. The styles are fun, fun, fun, and not the same boring stuff you see everywhere else. Even my kids actually like picking things out, which says a lot.
Magdalene-ewing
April 23, 2026
"I’ve ordered from Carters.com a few times..."
I’ve ordered from Carters.com a few times now, the sizing has been accurate for my kids. I was a little unsure at first, especially because my toddler is kind of between sizes, but the pajamas, shirts, and pants all fit about how I expected from the size chart. I haven’t had to return anything yet, which is definitely nice. So far, I’m happy with it
glen1984
April 12, 2026
"Still looks great after lots of washes"
I’ve washed the pajamas and little tees quite a few times already, and they’re still looking really good. No weird shrinking or fading so far, and the snaps and seams have held up too. with how often kids’ clothes end up in the laundry, that feels like a small win for me. I’m happy with them.
Jacqueline.johnson
April 07, 2026
"Return was fine, but the refund timeline kept shifting"
I ordered a few kids' clothes from Carter’s and ended up needing to return one set because the fit was off. Starting the return online was easy enough, so I thought it would be straightforward. But then the refund took longer than I expected, and it felt like the timeline kept moving every time I checked. First it seemed like it would be quick, then suddenly it was “a few more days,” and then more waiting. The exchange options also weren’t super clear, which made it a little more frustrating. Not the worst experience ever, but definitely annoying if you’re trying to get it taken care of quickly.
BruceHall_66
April 06, 2026
"My Order Went Through So Quickly"
I ordered a few things from carters.com and didn’t expect everything to move so fast. The confirmation email showed up almost right away, and then the shipping update came sooner than I thought it would. It was just really easy from start to finish, no confusion, no sitting there wondering if the order actually went through. It made the whole experience feel stress-free, and I was genuinely happy and relieved with how smoothly it all went.
christine2000
March 27, 2026
"They fixed my order issue fast"
One item was missing from my Carter’s order, and I figured it might turn into a whole thing. Thankfully, customer service replied quickly and looked into it for me.
They apologized and sent out the missing item without making it complicated. It was easy, and I’m happy with how they handled it.
CANAVAN
March 18, 2026
"Scored a Better Deal Than I Expected"
I ended up catching a good sale, and the coupon was super easy to apply at checkout. I didn’t expect to save that much, so it was a nice surprise
james-Burns
March 11, 2026
"I returned a few baby clothes and..."
I returned a few baby clothes and had my refund back in about 3 days, which surprised me. The whole process was simple and hassle-free. It’s nice when a company does the right thing and makes returns fair and easy for customers
anna1978
February 28, 2026
"The rewards really do add up"
I started noticing a pattern after a few orders: every time I picked up clothes for the kids, the points stacked up faster than I expected. It’s not just a tiny perk either, they’ve actually knocked a decent amount off future purchases, which helps a lot when someone is always outgrowing something.
john.Keels
February 18, 2026
"Stuff was actually there, surprisingly"
I was happy that the things I picked on Carter's were actually in stock. The sizes seemed accurate, checkout was easy, and I didn’t get hit with that annoying “oops, out of stock” message at the end. So yeah, it was a smooth experience, which was nice, even though I was weirdly prepared to be irritated.
Tracy_scott77
February 02, 2026
"Checkout was fine, but it made me nervous for a second"
I grabbed a few kids' clothes from carters.com the checkout was straightforward. My card went through the first time, and the confirmation email showed up right away, so I was like, okay great, no drama there.
But then the billing page started loading really slowly and I went from calm to immediately suspicious, like great, here we go. I thought it froze for a minute, but it eventually went through fine. Not perfect, but still decent overall. 4 stars.
bette_Ball92
January 31, 2026
"Super Soft, But I’m a Bit Torn"
The fabric is really soft, and my baby seems cozy wearing it, which I love. I do have mixed feelings, though—I’m happy with the comfort, but I’m still waiting to see how well it holds up after more washes.
kay.Tripp
January 21, 2026
"Tracking updates were decent"
I got the tracking updates without any issues, and the order emails were clear. Nothing confusing really, so it was easy enough to follow along.
lucille_Sisler95
January 14, 2026
"Good overall, just a rough package"
the clothes were totally fine. The only thing was the mailer showed up a little ripped on one side, but it wasn’t a big deal.
FranklinSalamone_09
December 20, 2025
"Pretty fast shipping overall"
I ordered a few outfits for my kids and the package showed up sooner than I thought it would. Tracking was easy to follow, and everything came in good shape. It did take one extra day past the first estimate. Not a huge deal though. Overall, happy with how quick the shipping was

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Carter's Q&A

Rcar11666108 i need to know where my package is it says it was delivered today but that's not true nothing ever came

Why does every outfit i buy shrink 2 sizes after washing

Is there any improvement on the deliver issue?

How long is the standard shipping normaly?

Hi good morning, i ordered yesterday with standard shipping to potomac (md) and i wonder when is the estimated delivery date? i leave on friday morning and need the order by thursday night. is there a way to pay extra for fast delivery? order is car24230116 thanks!

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